The call center is often where a customer has their first human contact with your business. If you want to retain that customer and maximize their lifetime value; your agents need to make a good impression.
If you are looking for a high-quality solution; you can read our reviews of the leading apps in this category.
There is a perhaps bewildering variety of call center software out there, and what solution you require depends on the degree to which the customer/client or sales experience needs to be managed. So to help you choose, here are five of the best packages to allow a business of any size to manage its own solution.
The call center providers
Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems.
Five9 is an all-in-one call center solution that enables management of customer support and sales through a single dashboard.
Cloud-based RingCentral helps strengthen customer loyalty by dramatically improving the overall cc experience. The solution is available through a web-based subscription, making it browser agnostic. As such, it can support users based in different locations.
A unique feature of CrazyCall is that; it allows you to route outgoing calls through local phone numbers, which may increase response rates for sales calls. There’s no need for installation or complex billing. CrazyCall allows you to manage sales, control the quality of calls, and reduce costs.
CloudTalk is a cloud-based solution that; helps support and sales teams automate processes for making and receiving calls using key metrics and custom communication tools.
This buyer’s guide will cover the major differences and points of overlap between these software categories to help you understand which best fits your needs.